Terms & Condition
All our products detailed in this website are sold subject to these Terms and Conditions and the same shall govern the contract between us. In the event of booking of any third party tours or travel products or services like cruise, flights, coaches, sightseeing etc, the Terms and Conditions specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our Terms and Conditions.
DESCRIPTION OF SERVICES IN THE WEBSITE:
We upload the web-pages several months in advance. Naturally, the web-pages describes the then available services as accurately as possible. However, factors and circumstances beyond our control like traffic problems, weather conditions, fairs, festivals, sport events, political/religious gatherings, strikes, change of management/closure of hotels/restaurants, over booking of hotels/flights, cancellation/ re-routing of flights or railway, closure of / restricted entry at a place of sight seeing may result in changes in the services / itineraries. We therefore, reserve the absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, the Travel Plan and sightseeing. Where we may know of these sufficiently in advance we would notify you, otherwise our Tour Managers or local representative/s would inform you of the changes on the spot.
For the comfort and convenience of the Clients, we would sometimes amend the itinerary. The Company would also try to inform the Client about these changes, prior to the start of the tour or during tour if that be possible.
You should produce the original passport of the persons travelling at the time of booking.
Along with the Booking Form, you shall enclose the non-Refundable Interest Free Deposit amount.
It is entirely your responsibility to arrange, provide and carry on tour valid travel documents including Passport, which is valid for a period of at least six months from the date of travel on the tour with necessary Visa/s and immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover risk to life, limb and property for the duration of the tour, medical clearances, inoculation / vaccination certificates as the case may be to be able to travel as per the tour itinerary.
IF YOU APPLY FOR VISAS THROUGH THE COMPANY It is convenient and safe to have the Visa applications made to the concerned Consulates / Authorities through the Company. However, for certain visas including the visas for USA and UK, the Client would have to attend personal interview at their own cost.
As granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments, the Company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act/omission or for any loss, expense, damage or cost resulting there from.
BALANCE PAYMENT, INVOICES, SERVICE VOUCHERS
The prices quoted in this website have been calculated at the rate prevailing at the time of printing of this website. The Company reserves the right to amend the prices published in this website and to charge accordingly in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charge levied by the suppliers, hike in the tax, hike of airline/rail charges before the date of departure. All such increases in price must be paid to the company in full before the departure of the tour.
All services would be as specified vide the Invoices and Service Voucher(s). A Service Voucher(s) is the written confirmation of the entitlement of the Client to travel on the tour and avail the services and the same must be presented by the Client to the Tour Manager or Service Provider as applicable on the first day of the tour. Services shall not be provided if the relevant Service Voucher in original is not produced. For some countries the Client would be handed over internal flight / train tickets, hotel and other vouchers by the Tour Manager / company representative on arrival at the holiday destination.
The Service Voucher(s) along with air-tickets and other travel documents would be given to you 1 days prior to the departure, only on payment of full tour cost including foreign exchange component 45 days prior to the departure of the tour and adherence to the schedule of documentation by you. If the booking is accepted less than 45 days prior to departure, you shall make full payment of the tour cost including foreign exchange component and deposits at the time of booking. If a booking is accepted by the Company on a date closer than 45 days before departure, the air tickets and other travel documents would be given to you as early as may be possible prior to the departure time.
It is entirely your responsibility to check the Service Voucher(s) / Tickets / Visas / Insurance Policies carefully and to let the Company know immediately in the event of any error.
It is mandatory that you purchase an Overseas Medical and other Insurance Policies to cover the risk to life, limb and property whilst on tour for the duration of the trip.
It may be noted that the tour cost does not includes the insurance premium and that the Clients shall have to acquire the same at their cost.
In case if the cost of the insurance is included in the tour or you want us to obtain the insurance policy for the above purpose, such policies would be for cover for the duration of the trip and relate to persons below the age of 60 years. In case of clients above the said age and in case of clients seeking extended stay abroad, there would be additional premium payable by them. Further it would be your responsibility to produce such medical reports as might be required by the insurer. Further please note that you would have a direct contractual relation with the insurer and the Company is only a facilitator.
Though the ticket issued to the Client for a particular sector may have confirmed status, due to overbooking of seats the airline may offload any passengers and accommodate him on a subsequent flight for which the company will not be responsible.
If a client on an escorted tour wants to return on a date subsequent to the date on which the escorted tour ends, and in case of a client on individual tour, it shall be solely the responsibility of the Client to re-confirm the air tickets 72 hours prior to the departure.
CANCELLATION OF THE TOUR BY CLIENT – HOLIDAYS OF INDIA
As we book services in advance and are bound to honour the payment commitments to service providers, cancellation of services earmarked for a particular departure results in the Company losing money depending upon the time of communication of cancellation to the supplier. Therefore any cancellation of tour booking by tour participant will attract cancellation charges as specified by the company. In the event of the tour participant cancelling a third party tour/services booked through the company, the Terms and Conditions of such other Tour Operator, including their payment schedule, cancellation; refund etc. shall be applicable, in addition to company’s cancellation rules. Tour participant should intimate in writing citing reason for cancellation. If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, communication signed by such signatories would be treated as valid communication for cancellation of all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its sales outlet during office hours. The letter must clearly mention the names of all passengers who want their bookings to be cancelled.. In case of cancellation, the following cancellation charges would apply:
Cancellation Per Person (Holidays of India – Customised Holiday)
Cancellation Per Person (Holidays of India – Group Holiday)
CANCELLATION OF THE TOUR BY CLIENT – GENERAL
If the Client wants to cancel the tour, he must intimate the Company in writing mailed to us at our office address on working days within office time. If the Booking Form has been signed by one or -more persons for themselves and for others mentioned in the form, communication signed by such signatories would be treated as valid communication for cancellation for all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its office in Mumbai on working days within office time. In case of cancellation, the following cancellation charges would apply:
CANCELLATION OF THE TOUR BY COMPANY
In the event that the Company cancels a particular Tour, the Company shall refund the amount of the cost of the said Tour to you after deducting the expenses incurred by the Company on visa, insurance premium, POE charges, and other overheads as applicable. The Company shall not be liable to pay any compensation, interest or damages to you.
In the event of the Company exercising its rights to amend or alter any Tour or holiday advertised in their website after such Tour or Holiday has been booked but prior to departure, the Client shall have the option to continue with the Tour or holiday as amended or altered or to accept any alternative Tour or holiday, which the Company may offer. In either of these above cases the Company shall not be liable to the Client for any damage, additional expenses, consequential loss suffered by him or to pay any amount as refund.
The Company shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of the Company (Force Majeure / Vis Majeure).
The Company shall, in no circumstances whatsoever be liable to the Client in case of:
If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to the Client. However, it may at its sole discretion the Company give the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of the Company on the quantum of refund shall be final.
Refunds (if any) would be paid by the Company directly to you.
It would take at least 45 days to process the refund (if due). In case of refund of foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing Rules and regulations.
It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever.
CONDITIONS OF TRAVEL
The Client would have to strictly follow the Tour Program and return to India as per the validity of the air ticket. There shall be no refund, if the Client fails to join at the commencement of the tour, or joins the tour later or leaves the tour before culmination. It be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the Company at the appointed place, date and time. Those clients who do not travel throughout the tour shall under no circumstances be entitled to any refund. In case a client along with his companions is compelled to discontinue the tour due to any reason whatsoever including injury, illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of money paid for unutilized services. If a client is unable to reach the place of commencement of the tour due to any reason whatsoever, his booking shall be treated as ‘no show’ on the tour and 100% cancellation charges would be levied. If a client avails pre – tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the tour at the appointed place, or cancels the tour after using the air tickets or pre – tour arrangements or part thereof, it shall be treated as ‘no show’ and there would be no refund whatsoever for the unutilized pre-tour or main tour services.
The Clients shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the Company, the co-travellers or others. The Company shall be under no liability to any such person.
As the Client would be out sightseeing most of the time and retire to room only for the night, the Company selects hotels at locations, which give comfort and value for money. Hence depending on the day-to-day itinerary, the hotel may be confirmed either in the city or away from the city centre. Most hotels do not have air conditioners or fans. Double rooms in Europe are comparatively small and single rooms are even smaller. A double room has either a single queen-size bed or two separate beds. If the Client requests for a room with queen-size bed, the same would be provided subject to availability as most of the hotel rooms in Europe are twin-bedded. In case of non-availability of room with queen-size bed, a twin bedded-room would be given.
The Company recommends that a double room be shared by not more than 3 persons, as a triple room is normally of the same size as a double room. In case of a triple room, the third bed is a rollaway bed or cot.
A child travelling for whom “without-a-bed” charge has been paid would not be entitled to a separate bed in the hotel. In case “with bed” charge has been paid for the child and the Client decides not to avail such facility whilst on the tour, he would not be entitled to any refund. In case the Client decides to seek extra bed for the child booked on “without bed” basis on the tour subject to availability, then he shall be bound to pay additional amount charged to them by the concerned hotel directly.
In case of a request in writing at the time of booking by the Client for preference of rooms, the Company would make every effort for the same; however, as room allocation is done by the hotel management there is no guarantee in this regard.
On tour meals, which are as per the menu indicated in the website are served. The Company, however, reserves the right to change the meal arrangement, if circumstances make it necessary to do so. The Company cannot guarantee a special meal / diet for the Client. If the Client misses or refrains from availing any meal arranged by the Company due to his reasons, there would be no refund.
Where client makes a request in writing at the time of booking for a special meal / diet, company would make effort for the same, however, the Company shall not be held liable if the same is not provided.
Tipping is customary (unless otherwise stated in the itinerary / pricing) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc).
The drivers are bound by restrictions concerning maximum driving hours per day and per week, and the itineraries are planned having regard to the same. It is therefore, essential that the itineraries, schedules and timings are strictly adhered to by the Clients so as to ensure that all the services can be duly provided. If the Client misses any service due to unpunctuality, there would be no refund for the same.
LAW & JURISDICTION
Law prevalent in India is applicable and as a part of the cause of action arises in Surat and the Company has its Registered Office in Surat, it is agreed between the paries that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in court / forum / tribunal in Surat alone having jurisdiction to decide the matter.